An important pillar in informing and crystallizing the ingredients of the smart city success over long time frames is the commitment to evaluate the quality and cost of services provided. To achieve this, cities need standardized metrics to benchmark their performance in all urban dimensions. What are the core indicators to be used? How can they help city managers assess the impact of ongoing projects to improve services and quality of life?

Moderator. Manu Fernandez (Founder – Human Scale City)
Marek Banczyk
CEO – Cityglobe Inc.
New York – United States of America

Jean-Marc Seigneur
Smart City Digital Management Director – University of Geneva
Carouge – Switzerland

Jennifer Belissent
principal analyst – Forrester Research
Levallois-Perret – France

Carl Piva
Vice President Strategic Programs – TM Forum’s Smart City Forum
New Jersey – United States of America

Marlyn Zelkowitz
Director of Future Cities & IoT – SAP
Washington, DC – United States of America

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